Leadership Team

Eric Frank is the Founder and Chief Executive Officer of LightBox, where he is leading the transformation of commercial real estate into a connected, data-driven industry. His vision is to build the foundational platform for commercial real estate by combining the industry’s most comprehensive property intelligence with the workflows, analytics, AI, and network effects that power every stage of the property lifecycle.

Under his leadership, LightBox has assembled one of the industry’s most comprehensive collections of commercial real estate, geospatial, environmental, and location intelligence data. Today, the company is focused on connecting owners, investors, lenders, brokers, developers, appraisers, engineers, and government agencies through a common digital platform that enables better decisions, greater transparency, and more efficient transactions. By embedding AI throughout the platform, LightBox is helping customers transform complex property data and documents into actionable intelligence, creating the digital infrastructure for the future of real assets.

Mr. Frank founded LightBox in 2018 with the belief that commercial real estate lacked a modern information platform comparable to what Bloomberg created for financial markets. Today, LightBox is executing on a long-term vision to become the foundational digital infrastructure for the built world starting with commercial real estate, connecting every property, every participant, every document, and every workflow through a common data platform that enables the industry to operate more intelligently, transparently, and efficiently.

Prior to founding LightBox, Mr. Frank held senior leadership positions with DMGI, Thomson Reuters, and JPMorgan, where he built and scaled information businesses, led global product organizations, and executed complex strategic initiatives. At Thomson Reuters, he served as President of an investment advisory business and played a leadership role in the integration of Thomson Financial and Reuters. Earlier in his career at JPMorgan, he launched one of the financial industry’s first internet-based investor information platforms, helping pioneer the use of digital information services within capital markets.

Known for his customer-centric approach to innovation, Mr. Frank has built a career creating businesses that combine proprietary data, software, and analytics to solve complex industry challenges. He is recognized for attracting exceptional talent, fostering cultures of innovation, and guiding organizations through periods of significant growth and transformation.

Mr. Frank serves on the boards of The Tie, the Risk Assistance Network & Exchange (RANE), and the University of Michigan Weiser Center for Real Estate Advisory Board. He earned his bachelor’s degree from the University of Michigan.

Follow Eric Frank on LinkedIn for perspectives on commercial real estate, artificial intelligence, data platforms, product innovation, and the future of digital infrastructure for the built world.

Albert Lojko, leads the business segments and commercial management of LightBox, a data and technology company that serves the commercial real estate, government, telecommunications and related industries.  With a tenure spanning over 20 years, Albert created numerous high growth businesses by articulating a compelling vision and assembling accomplished teams that deliver market leading products.

Having joined the LightBox executive team in 2018 as the Chief Operating Officer, Albert has played a pivotal role in propelling the company’s expansion and shaping of the business. Under his leadership, LightBox has evolved into a foremost data and analytics platform, setting new standards in the industry.

Previously, Mr. Lojko was an executive vice president and the head of global corporate solutions at Ipreo. Before that, he held several roles at Thomson Reuters, including global head of open platform technology strategy, where he was responsible for defining and delivering technology and capabilities to support the company’s open platform business model. As the global head of desktop in the Financial & Risk division, Mr. Lojko was responsible for product strategy, product development, design, and user experience for Thomson Reuters Eikon and all other desktop and mobile products, including Accelus and Thomson ONE. He led a team of more than 1,200 global employees. Earlier in his career, he was a managing director in the equities business at Tradeweb. He holds a bachelor’s degree in political economy from Tulane University.

Tom Mann is a seasoned financial executive with a strong record of building high-performing teams, leading complex transformations, and delivering strategic value across diverse and high-growth global businesses. As Chief Financial Officer at LightBox, he oversees all aspects of the company’s financial strategy, operations, and planning, with a focus on enabling long-term growth, pricing transformation, and the company’s evolution to a unified platform.

Mr. Mann brings deep expertise in financial planning and analysis (FP&A), M&A integration, financial modeling, and automation strategy. Prior to joining LightBox, he served as Senior Vice President of Global FP&A at a $2.7 billion payments technology firm. There, he led the company’s first global FP&A function, integrated multiple acquisitions, and implemented planning and automation tools that enabled more efficient, data-informed decisions. His work over his tenure at WEX supported finance teams across the U.S., UK, Brazil, and Australia, and included oversight of investor messaging, accounting, and customer incentive programs.

Earlier in his career, Mr. Mann held leadership roles across WEX’s Global Travel, Fleet, and Corporate Payments businesses. He was instrumental in delivering upwards of $40 million in post-acquisition synergies following the purchase of eNett and Optal, and in renegotiating strategic contracts that outperformed revenue expectations. He began his career at Jaguar Land Rover in the UK, in finance roles supporting product innovation and broad cross-functional investments.

Mr. Mann holds a bachelor’s degree in mathematics from the University of Newcastle Upon Tyne.

Eric Bollens is Chief Technology Officer at LightBox, where he leads the Technology organization responsible for software and data engineering, infrastructure operations, business systems and cybersecurity. His focus is building the connected data, platform and AI foundation that enables LightBox to turn fragmented real estate information into consistent intelligence across the workflows where its customers make decisions.

Mr. Bollens joined LightBox in 2019 as Senior Vice President of Engineering for Location Products and Data Platform. In that role, he developed LightBox’s Data Platform architecture and led its implementation, establishing common ingestion and production pipelines, shared identity and geospatial services and LightBox API. That work began the unification of data acquired, commercially sourced and developed internally around a persistent property model. The platform today connects more than 110,000 data sources and more than 24 billion records across LightBox’s data estate.

Mr. Bollens was appointed Chief Technology Officer in 2022. As CTO, he extended the platform foundation across the company’s broader technology and product portfolio, developing the strategy behind LightBox Live and driving the progressive convergence of LightBox’s customer experiences. The resulting architecture allows shared property intelligence, services and application capabilities to be reused across due diligence, capital markets and other commercial real estate workflows. He has also led the platform’s extension into document intelligence, CRE-specialized AI models and agentic workflows.

Mr. Bollens remains a hands-on technology leader and continues to work directly on selected architecture, product and engineering initiatives where technical depth can materially accelerate execution or reduce risk. His contributions have included foundational components of LightBox Live and LightBox API, AI and agentic-development capabilities and selected architecture and engineering work across critical infrastructure and production operations. He has also reshaped LightBox’s technology organization and operating practices around the platform strategy, establishing common disciplines across engineering, infrastructure, cybersecurity and technology financial management.

Before joining LightBox, Mr. Bollens was Chief Technology Officer of CloudCompli, where he led the development of environmental management and smart-infrastructure platforms. Earlier, he served as Open Source Architect at UCLA and mobile architect for the University of California system, leading campus-wide and multi-institution technology initiatives and contributing to modern web and interoperability standards.

Mr. Bollens is also a published author and recognized expert in environmental management. He advises municipal, state and Federal agencies on environmental hazards and incident response following major disasters, has provided expert testimony on the environmental impacts of urban wildfires and has been recognized by CalEPA for his work in stormwater quality event modeling.

Mr. Bollens holds a B.S. in Computer Science from the UCLA Henry Samueli School of Engineering and Applied Science.

Jorge Santos is a seasoned product management executive with more than two decades of leadership experience successfully delivering market-leading data and analytics platform solutions. As the Chief Product Officer at LightBox, he is responsible for driving innovation, shaping the product roadmap, and overseeing the go-to-market strategy for the company’s full suite of data, workflow, and platform products. His broad technology expertise includes leveraging advanced technologies, such as artificial intelligence, machine learning, and analytics, to create scalable, user-centric solutions.  He will be instrumental in leading the launch and release of the LightBox flagship product connecting the broader CRE ecosystem. 

Before joining LightBox, Mr. Santos held senior leadership roles at the London Stock Exchange Group (LSEG), where he spearheaded the strategic development of analytics platforms powered by AI and cloud technologies, including a groundbreaking $10 billion partnership with Microsoft. His prior experience also includes leading product management teams at Refinitiv, Thomson Reuters, and Bloomberg, where he focused on developing cutting-edge financial platforms, APIs, and cross-asset analytics solutions for global markets.  

Mr. Santos holds a master’s degree in finance from ESCP-EAP in London, a master’s in business from EGADE, and a bachelor’s in electronic engineering from ITESM. A passionate advocate for open-source innovation, he is the creator of Cufflinks, a Python library for data visualization, and has contributed to initiatives in fintech and AI. Outside of work, he enjoys traveling with his family, exploring new cultures, and experimenting with emerging technologies. 

Katrina has built a 20+ year career leading marketing, brand, and demand generation across global advertising agencies, SaaS companies, and data-driven businesses. She specializes in helping complex, information-rich organizations clarify their story, build distinctive brands, and turn marketing into a predictable growth engine.

Most recently, Katrina served as Chief Marketing Officer at GoldenSource, a global enterprise data management provider for financial institutions, where she led a major brand and product repositioning, modernized demand generation, and tightened alignment between marketing, sales, and the board. Prior to GoldenSource, she was CMO at SBI Growth Advisory and Suzy, where she scaled marketing teams, launched new brand platforms, and built integrated campaigns that drove pipeline and revenue. Earlier, she was VP, Global Head of Brand, Content, Digital & Paid Media at GLG (Gerson Lehrman Group), the world’s first expert network, where she built and led GLG’s inaugural global brand marketing organization across the Americas, EMEA, and APAC.

Katrina’s leadership is grounded in extensive advertising experience at agencies including Bartle Bogle Hegarty (BBH), RAPP (Omnicom), AKQA, Accenture, and Y&R, where she led integrated campaigns for brands such as Verizon, Visa, Gilead, BrightHouse Financial, and The Trade Desk. She holds degrees in Arts and Business from the University of Auckland.

Dan DeMarco is the Chief Operating Officer at LightBox, where he leads operational execution across the business and oversees the company’s customer experience functions, including Customer Success, Support, Professional Services, Solutions Engineering, and Customer Operations.

Since joining LightBox, Dan has focused on building high-performing teams and scalable operating models that strengthen customer retention, service quality, and operational efficiency. His work includes developing workflows that combine automation, AI, human expertise, and quality control to improve service delivery and support complex customer needs.

Dan also plays a key role in strategic customer relationships and partnerships, working closely with LightBox’s Product, Engineering, and Commercial teams to translate customer insights into practical solutions, improved experiences, and stronger business outcomes.

Before joining LightBox, Dan held senior leadership roles at the London Stock Exchange Group, Refinitiv, and Thomson Reuters, where he led large-scale customer and operational transformation initiatives. Among his responsibilities, he led the transformation of the global Customer Success function and held leadership positions in operations and finance. He began his career at PwC, advising clients in the financial services and media industries.

Dan holds a bachelor’s degree in Business and Economics and a master’s degree in Accounting and Information Analysis from Lehigh University.

Connect with Dan DeMarco on LinkedIn

Paul Vogt is Executive Vice President, General Counsel and Corporate Secretary of LightBox and a member of the company’s Executive Committee. He leads the Legal, Human Resources and Compliance functions and serves as a strategic advisor to LightBox’s executive leadership team and Board of Directors.

In his role, Paul helps shape and execute the company’s corporate strategy, strategic acquisitions and long-term growth initiatives. He advises the organization on complex legal, business and operational matters while overseeing corporate governance, commercial contracting, regulatory compliance, employment matters, data privacy, intellectual property and enterprise risk management. He also provides executive leadership for LightBox’s human resources strategy, compliance program, corporate policies and organizational development initiatives.

Paul plays a central role in LightBox’s acquisition strategy, from transaction structuring and negotiation through post-acquisition integration. He also advises on significant commercial and strategic transactions and works closely with senior leadership to strengthen organizational capabilities, manage risk and support effective decision-making.

Before joining LightBox, Paul served as General Counsel, North America, for Daily Mail and General Trust. In that role, he supported a portfolio of U.S.-based business-to-business information, data, software and technology companies, including businesses serving the commercial real estate industry. He advised those organizations on acquisitions, strategic commercial transactions, product development, data licensing, intellectual property and regulatory matters, developing extensive experience across the information services and technology sectors.

Earlier in his career, Paul was a partner in the New York office of Morgan, Lewis & Bockius, where his practice focused on mergers and acquisitions, corporate finance and complex commercial transactions.

Paul earned his bachelor’s degree from Fordham University and his Juris Doctor from Harvard Law School.

Caroline Stoll is a passionate and results-driven leader at LightBox, serving as the General Manager of Data and Analytics. She is responsible for the strategic growth and commercial engagement of LightBox’s data and platform services. Caroline empowers professionals across Commercial Real Estate, Technology, Infrastructure, and Government sectors to utilize high-precision data and advanced tools to enhance business intelligence, drive growth strategies, and improve workflow efficiencies.

Leveraging two decades of expertise in technology sales, business development, and customer success, Caroline is a proven and accomplished senior growth leader. Her experience spans startups to large enterprises, working cross-functionally with Technology, Product, Legal, Finance, and all internal growth stakeholders. Known for her ability to bring emerging technologies to market quickly, she is savvy in the complete Cloud ecosystem, including SaaS, PaaS, Data, and Artificial Intelligence (AI).

Caroline has an extensive customer and partner ecosystem and is a passionate networker. Previously, as Vice President of Sales and Partnerships at LightBox, she led a team of over 50 individuals, achieving a remarkable 281% growth in subscription data sales in 2022. Her outstanding contributions were recognized by Globe Street, naming her one of the “50 under 40” leaders in commercial real estate.

Caroline is known for her energy, authenticity, and proven ability to build and lead successful teams, develop strategic partnerships, and negotiate complex contracts. Her expertise spans both mature and emerging technologies, making her an invaluable asset to LightBox and its clients.

Wade Collins serves as the Senior Vice President of Accounting at LightBox, where he oversees the company’s accounting operations. In his role, Wade partners closely with senior leadership to optimize financial operations, enhance data integrity, drive strategic initiatives and enable the company’s continued evolution as a unified, scalable platform.

Wade brings nearly two decades of experience in accounting and financial leadership to LightBox. Prior to joining the company, he was Vice President of Accounting at WEX, Inc. where he led global accounting operations across the U.S., Europe and Australia, playing a key role in streamlining and integrating the global accounting function, leading various process improvement initiatives and M&A integration. Earlier in his career, he served as Corporate Controller at Simoniz USA and as a Manager with PricewaterhouseCoopers, where he supported clients across diverse industries.

Wade holds a Bachelor of Science in Corporate Finance and Accounting from Bentley University and a Master’s degree in Accounting from the University of Connecticut. He is a Certified Public Accountant in the State of Connecticut and has also served as an adjunct professor of accounting at Nichols College and Elms College.

Andy Leibman is an accomplished executive with over 20 years of experience in the real estate and financial information sectors. He currently leads the Due Diligence business at LightBox, overseeing the Lender and Valuation, Environmental Due Diligence (EDR), and Property Zoning (PZR) segments. Under his leadership, these areas have experienced substantial growth, driven by his strategic vision, focus on the customer experience, and driving revenue growth.

Prior to LightBox, Andy served as Chief Operating Officer at DedicatedEmails, LLC, managing operations for a digital ad agency specializing in lifestyle, finance, and political newsletters. Before that, he was a key member of the executive team at Trepp, LLC, where, as Senior Vice President and Head of Global Sales, he played a pivotal role in establishing the company as a market leader by overseeing revenue growth, marketing, client support, and corporate development.

Andy holds a B.S. in Marketing from the University of Rhode Island and studied International Finance at the American Institute of Foreign Study in London. He resides in New York with his wife and two daughters.

Manus Clancy joined LightBox in January 2024 to spearhead the development of innovative tools for the commercial real estate industry. Leveraging LightBox’s proprietary data and a seasoned team of data scientists and product specialists, Mr. Clancy aims to uncover and enhance the use of extensive data sets. His efforts are poised to drive significant productivity gains for lenders, brokers, and money managers, while also improving portfolio management, lending, and risk mitigation outcomes.   

In his previous role at Trepp, Mr. Clancy played a crucial role in envisioning, developing, and bringing to market numerous innovations over his 30+ year tenure. He was the visionary behind TreppWire, a daily commentary essential for over 3,000 CMBS professionals, influencing CMBS trading and valuations. Mr. Clancy also developed the Bank Navigator product line, a critical stress testing platform used by major US banks, and oversaw the construction of Trepp’s Default Model, a key tool for CECL calculations and CRE stress testing.   

As the manager of Trepp’s Modeling Team, Mr. Clancy led the development of industry-leading CMBS and CRE CDO calculative models for a decade. He was instrumental in building Trepp’s daily CMBS/CDO pricing service and played a pivotal role in the implementation of the TALF program for CMBS with the New York Federal Reserve Bank. Additionally, Mr. Clancy recorded the TreppWire Podcast, amassing over a million listens with more than 200 episodes.   

Mr. Clancy was part of the founding team at Trepp, helping grow the startup to a nine-digit valuation. Beyond his professional achievements, he contributed to the academic community as an Adjunct Professor and Lecturer at Clemson University. He graduated from Dartmouth College.  

With over 20 years of expertise in HR and Operations, Susan Hotchkiss has been helping companies harness the full power of one of their most valuable assets – people. Susan is a results-oriented leader who provides strategic HR leadership in talent management and M&A activities. She is dedicated to creating robust corporate cultures that promote continuous business growth and customer loyalty by empowering and motivating employees to realize their full potential.

As Vice President of Human Resources at LightBox, Susan is responsible for all aspects of human resources. She spends much of her time aligning HR strategies with overarching business goals, which have resulted in considerable increases in productivity, safety, compliance, quality of service and employee engagement.

Most recently, Susan served as Vice President of Human Resources at Pequot Capital Management, Inc., where she spent over nine years driving HR strategy and leading the development of core employee programs. During her tenure, she transformed HR into a proactive function that played a crucial role in achieving key business results.

Susan holds a Bachelor of Science degree in Business Management from the University of Rhode Island. If you can’t find Susan at work, you’ll find her somewhere outdoors with her dogs and husband in tow!

Karen Colburn serves as the Vice President of Financial Planning & Analysis at LightBox, where she is instrumental in managing and optimizing the company’s financial performance. In her role, Karen oversees the development and implementation of budgets and forecasts, while analyzing key business metrics and KPIs. She collaborates closely with senior leadership to monitor financial performance and ensure the precision and effectiveness of financial models and reporting systems. Additionally, Karen works with cross-functional teams to support strategic initiatives and drive overall business effectiveness.

Karen brings extensive experience in financial planning and strategy to her role. Prior to joining LightBox, she was the Director of Sales Finance at High Ridge Brands, where she played a key role in advancing sales and marketing strategies. Her earlier experience includes serving as a Finance Manager at The Estée Lauder Companies, where she honed her skills in global financial performance management. Karen holds a Bachelor of Science in Corporate Finance & Accounting from Bentley University and an MBA from Fairfield University.