Customer Support

Our dedicated Customer Success Team is here to help you thrive. Reach out with any questions related to your account.

EDR®:
+1 (800) 352-0050
customercare@edrnet.com
Collateral360®:
+1 (866) 475-1272
lendersupport@edrnet.com
PARCEL:
+1 (866) 475-1272
parcelsupport@edrnet.com
Digital Map Products:
+1 (205) 974-6533
support-dmp@lightboxre.com
DMTI:
+1 (205) 974-6546
support-dmti@lightboxre.com
RIMS®, RIMS Central®:
+1 (866) 319-7467
support@exactbid.zendesk.com
Narrative 1:
+1 (866) 319-7467
support@narrative1.com
Valuation:
+1 (888) 732-8811
valuationsupport@lightboxre.com
Real Capital Markets®:
+1 (888) 546-5281
clientservices@RCM1.com
ClientLook®:
+1 (888) 552-5665
support@clientlook.com
PZR®:
+1 (800) 344-2944
orders@pzr.com
8:30am – 8:00pm EST, Mon-Fri